If you have any queries or concerns please contact our customer service staff. We sincerely apologise for any inconvenience this may cause. 1 week before release to ensure no charge is made to your account. Please keep your order open at this stage, we will cancel your order approx. Only customers with active Limited Edition pre orders at time of release are applicable to receive a copy of Dead Space 3 Standard. As a token of good faith customers who have pre ordered Dead Space 3 Limited Edition from JB Hi-Fi will be receiving a copy of Dead Space 3 Standard free of charge. This is disappointing for both you the customer and JB Hi-Fi. Unfortunately we have been advised that we will not able to fulfil Dead Space 3 Limited Edition pre orders taken via JB Hi-Fi Online and in JB Hi-Fi stores. The following email has been sent to all JB pre-order customers: The confusion was caused by an “advertising error”. UPDATE: EA Australia has confirmed that the Limited Edition is exclusive to EB Games. Speaking to JB games representatives, it appears existing pre-orders will not be able to be fulfilled due to an exclusive arrangement with “another retailer”, and all platforms are affected. If you have your heart set on the Limited Edition and have pre-ordered through JB Hi-Fi, you might want to check on its status sometime between now and the 7th of February, when the game is released.
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